Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to HIVY - Place for Celebrations ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hivy.com or use our services for candlelight dinners, romantic celebrations, and event bookings in Surat, Gujarat.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, phone number, email address, and city when you make a booking inquiry
• Booking Details: Preferred date, time slot, occasion type (birthday, anniversary, proposal, etc.), and selected package
• Communication Data: Messages exchanged via WhatsApp or phone calls for booking confirmations
• Payment Information: We do not store payment card details. Payments are processed securely through third-party payment gateways

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking requests for candlelight dinners and celebrations
• Communicate with you about your reservations via WhatsApp or phone
• Customize your romantic celebration experience based on the occasion
• Send booking reminders and updates
• Respond to your inquiries and provide customer support
• Improve our services and website experience
• Send promotional offers (only with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our website, conducting business, or servicing you (e.g., WhatsApp Business for communication)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or acquisition of our business

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. WhatsApp Communication

When you submit a booking inquiry through our website, your information is shared via WhatsApp for quick communication. By using our booking form, you consent to receiving messages on WhatsApp at the phone number you provide. Standard WhatsApp privacy policies apply to these communications.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some functionality of our website.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of promotional communications
• Withdraw consent for data processing

9. Children's Privacy

Our services are intended for adults (18 years and above). We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: