Contact Us

Multiple Ways to Contact HIVY

At HIVY, we understand that convenience matters when you're planning a special celebration. That's why we offer multiple contact channels to suit your preference. You can reach us via WhatsApp for instant messaging and quick responses, call our dedicated booking number to speak directly with our celebration coordinators, or fill out the online booking form on this page to have us call you back. WhatsApp is our most popular contact method because it allows us to share photos of setups, send menu options, and answer your questions in real time. Phone calls are ideal when you want to discuss elaborate customizations or have detailed questions about packages. The online form works well for those who prefer structured communication and want to provide all details upfront.

Operating Hours and Response Times

Our booking team is available daily from 10 AM to 10 PM to assist with all your celebration queries. During these hours, WhatsApp messages typically receive responses within five to fifteen minutes, ensuring you're never left waiting long for important information. Phone calls are answered promptly, and if we miss a call during busy periods, we return calls within thirty minutes. For booking form submissions, our team reaches out within one hour during operating hours. Even outside our active hours, you can send messages and submit forms, and we will respond first thing the next morning. Our commitment is to make the booking process as smooth and responsive as possible.

Location Overview — Near VR Mall, Dumas Road, Surat

HIVY - Place for Celebrations is located in a prime location near VR Mall on Dumas Road in Surat's well-connected Adajan area. This central location makes us easily accessible from all major neighborhoods including Vesu, City Light, Althan, Pal, Athwa, Varachha, Katargam, Udhna, and beyond. The drive from most parts of Surat takes between 15 to 30 minutes depending on traffic. Our venue is set back from the main road for privacy yet remains easy to find with Google Maps navigation. Search for "HIVY - Place For Celebration" on Google Maps for turn-by-turn directions directly to our entrance.

What to Expect After Contacting Us

Once you reach out to HIVY, our celebration coordinators take over to guide you through every step. We begin by understanding your occasion, whether it's a romantic candlelight dinner, birthday celebration, anniversary, proposal, or any other special event. Based on your requirements, we recommend packages that fit your vision and budget. We answer all your questions about decorations, food, timing, and customizations. After you select your package and preferred time slot, we walk you through the booking confirmation process. Throughout this journey, our team remains available to address any concerns, make adjustments, and ensure you feel confident about your upcoming celebration.

Booking Process from Inquiry to Confirmation

The booking journey at HIVY is designed to be straightforward and stress-free. It begins with your initial inquiry where you share your preferred date, occasion type, and any specific requirements. Our team checks availability and presents suitable package options with pricing. Once you choose your package and time slot, we proceed to booking confirmation which requires a small advance payment. After confirmation, you receive a digital booking confirmation with all details documented. In the days leading up to your celebration, we coordinate any final customizations, confirm arrival timing, and ensure every detail is in place. On the day of your celebration, our team prepares everything before your arrival, so you walk into a perfectly prepared romantic setting.

Payment Methods and Advance Requirements

Securing your celebration at HIVY requires a nominal advance payment that typically ranges from ₹500 to ₹1,000 depending on the package. This advance locks in your date and time slot, ensuring your celebration is confirmed on our calendar. We accept multiple payment methods for your convenience: UPI payments through Google Pay, PhonePe, and Paytm are the quickest options. Bank transfers are available for those who prefer traditional banking. Credit and debit cards are accepted at the venue. Cash payments are also welcome. The remaining balance is due on the day of your celebration, giving you flexibility in managing your payment timing.

Visit and Venue Tour Information

We encourage prospective couples to visit HIVY before booking to see our setups and experience the ambiance firsthand. Venue visits are particularly valuable if you're planning a proposal or elaborate customization and want to visualize the space. Walk-in visits are welcome during weekday afternoons when our setups are available for preview. We recommend calling ahead to ensure a coordinator is available to show you around and discuss your specific requirements. During your visit, you can see our different themed setups, understand spacing and seating arrangements, and get a feel for the romantic atmosphere that awaits you and your partner.

Rescheduling and Cancellation Policies

We understand that plans can change, and our policies are designed to be fair and accommodating. Rescheduling your celebration is free when you inform us at least 24 hours before your booked slot. The new date must fall within one month of your original booking and is subject to availability. Our team works with you to find an alternative date that suits your schedule. Please note that we maintain a no-refund policy on bookings, as significant preparation begins once a celebration is confirmed. However, the free rescheduling option ensures that you never lose the value of your booking due to unexpected changes in plans.

Why Customers Love Our Responsive Service

Customer satisfaction at HIVY begins with responsive, attentive service from your first inquiry. Our booking team is trained to listen carefully, offer helpful suggestions, and address concerns promptly. Couples consistently appreciate our quick WhatsApp responses that keep conversations flowing without delays. They value the detailed information we provide about packages, timing, and customizations. Most importantly, they love that our team genuinely cares about making their celebration special. The personal attention continues from booking through to your celebration day, where our on-ground staff ensures every element is perfect. This responsive approach has earned us hundreds of positive reviews and returning customers.

Our Commitment to Customer Satisfaction

At HIVY, every celebration we host represents a couple's special moment, and we treat it with the respect and attention it deserves. Our commitment extends beyond beautiful decorations and delicious food. It encompasses the entire experience from your first message to your final goodbye. We listen to your vision and work to exceed your expectations. We handle unexpected situations gracefully and find solutions quickly. We follow up after celebrations to ensure satisfaction and gather feedback for continuous improvement. This dedication to customer satisfaction is why couples trust HIVY with their most meaningful occasions and recommend us to friends and family.